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FAQ

Q. I would like to cancel my order.

If you wish to cancel your order, please contact us within 1 hour after placing your order.
Cancellations made after that time will generally not be accepted.
For cancellations, please contact our staff via LINE or the contact form.

Q. I forgot to enter my coupon code. Can I apply it later?

Due to system limitations, coupon codes cannot be applied to orders after payment has been completed.

Q. I would like to change my payment method.

Payment method cannot be changed after payment is completed. Please note.

Q. Can you ship overseas?

Delivery is only within Japan.

Q. The tracking number shows "Voucher number not registered".

Due to the shipping company's system, it may take 2 to 3 days for the tracking number to be reflected.

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